Aura Golden Atelier
STORE POLICY
CUSTOMER CARE
DELIVERY & PACKAGING
At Aura Golden Atelier, we want your journey with us to be seamless from the moment you choose your pieces to the day they arrive at your doorstep. We believe in transparency, simplicity, and care, ensuring your shopping experience feels as light and empowering as our collections.
Our Shipping Methods & Costs
We partner with trusted UK couriers to provide fully tracked and secure delivery for all orders. Please choose the option that best fits your routine:
Mindful Packaging
Your items are handled with the utmost care. To align with our values of well-being and respect for the world around us, every Aura Golden order is beautifully wrapped in 100% recyclable, eco-friendly packaging.
We ensure your garments and accessories arrive safely and immaculately presented, ready to illuminate your unique aura—without leaving an unnecessary footprint on the planet.
Track Your Order
As soon as your package leaves our atelier, you will receive a confirmation email with a unique tracking link. This allows you to follow your order’s journey in real time.
Need Any Help?
Our customer service team is always here to help you feel confident and supported. If you have any questions regarding your delivery, please Get in Touch or email us at supportauragoldenatelier.com.
PRIVACY & SAFETY
At Aura Golden Atelier, your trust is our most precious asset. We are fully committed to protecting your privacy and ensuring your shopping experience is completely safe, light, and transparent.
Data Protection
• Your Data is Safe: We only collect the information necessary to process your orders, complete deliveries, and enhance your journey on our website.
• Confidentiality: We never sell, rent, or share your personal information with third parties for marketing purposes. Your data is handled strictly in accordance with current UK data protection laws.
• Transparent Communication: You will only receive our updates if you choose to subscribe to our newsletter, and you can unsubscribe at any time with just one click.
Payment Safety
• Encrypted Transactions: Our website uses state-of-the-art SSL (Secure Socket Layer) encryption technology. This means all your credit card details and payment information are fully encrypted and processed 100% • securely.
• Secure Environment: We do not store your card details on our servers. The entire payment process is managed by certified and highly secure financial partners.
If you have any questions about how we look after your data or the safety of our website, our customer service team is always here to help at supportauragoldenatelier@gmail.com.
WHOLESALE INQUIRIES
Would you like to bring the lightness, freedom, and empowerment of Aura Golden Atelier to your store? We would love to be part of your curated fashion and accessories selection.
If you are interested in stocking our collections on a wholesale basis, please get in touch by filling out the form below or email us directly at supportauragoldenatelier@gmail.com. Our commercial team will get back to you as soon as possible.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments